Service Excellence

Our Mission

To provide exceptional healthcare services in a compassionate and healing environment.

Our Vision

MarinHealth Medical Center will be the indispensable provider of healthcare in Marin, recognized and valued by our community, patients, physicians, and employees for delivering superior clinical outcomes in a sustainable, state-of-the-art facility.

C.A.R.E.S. Service Excellence Standards and Behaviors

The C.A.R.E.S. Service Excellence Standards and Behaviors are the framework for the "Marin General Hospital Way" that strengthens and enhances our workplace culture.

Patient-Centered Care

Many Marin County residents choose to live here because they appreciate the healthy lifestyle and transformative natural environment. Our philosophy of care is very much in tune with these values. We are dedicated to treating the whole patient — mind, body and spirit, and our patient-centric approach to care focuses on each patient’s needs, goals, and satisfaction.

Caring For Our Caregivers

In order to have the capacity to heal others, our team must have the time and energy for self care. Otherwise, the demands of the job can lead to stress, compassion fatigue, and even burnout. To prevent this, we have engaged in a cultural transformation philosophy called Relationship-Based Care, or RBC. Adopted by hundreds of institutions throughout the country, RBC has been shown to enhance safety, quality, patient satisfaction and staff satisfaction by improving relationships across every level of an organization. RBC is built on three key components:

  • Care of Self is all about developing and maintaining resiliency
  • Care of Colleagues fosters team work and mutual support
  • Care of Patients and Family strengthens our commitment to the people we serve

RBC incorporates best practices from hundreds of hospitals over the last 30 years, and has resulted in measurable improvement in institutions throughout the U.S. It works by:

  • Empowering and motivating staff
  • Fostering an atmosphere of compassion and mutual respect
  • Transforming the way care is delivered at every level of an organization

RBC has been shown to enhance safety, quality, patient satisfaction and staff satisfaction by improving relationships across every level of an organization.

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