Billing & Insurance

Medical Center Billing & Insurance

After receiving care as a patient at our hospital, you can expect to receive two or more separate bills:

  • The hospital bill covers the cost of your room, meals, 24-hour nursing care, lab work, tests, medication, therapy, and employee services
  • Physicians, anesthesiologists, clinical professionals, and ambulance companies who participated in your care will bill you separately for their respective services. If you have questions about these separate bills, please call the number printed on each statement. Click here for more information on how MarinHealth bills for anesthesia services.

The hospital is responsible for submitting bills to your insurance company. We will do everything possible to expedite your claim. It is important to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.

We also offer payment plans, discounts and financial assistance for low income families.

Coordination of Benefits (COB)

Coordination of Benefits means you are covered under two or more insurance policies. This can happen when:

  • Spouses are listed on each other’s respective policies
  • Both parents carry their children on their respective policies
  • A patient is eligible under two separate federal programs
  • You are involved in a motor vehicle accident and have both medical and automobile insurance

Most insurance policies have COB provisions that determine the primary payer for medical expenses. In order to comply with insurance guidelines, COB priority must be identified at admission. If your insurance requests a completed COB form before paying a claim, we will notify you. The hospital cannot provide this information to your insurance company and the issue needs to be resolved with your insurance carrier(s) in advance. Our staff is available to help you with any questions you have regarding your bill from MarinHealth. You may contact us by phone, or in person for assistance. We also offer the convenience of online hospital bill payment (via MyChart).

Financial Estimates

Some patients find it helpful to request a written estimate of their financial responsibility for hospital services. This estimate, based on the average length of stay and services provided for your patient’s diagnosis, covers the amount the hospital will require the patient to pay for health care services, procedures, and supplies. It is only an estimate, not a promise to deliver services at a fixed cost. There may be additional charges for services provided by physicians, anesthesiologists, pathologists, radiologists, ambulance companies, and/or other medical professionals who are not hospital employees. You will receive a separate bill for these services. If you have any questions about written estimates, please contact the Admitting Department at 1-415-925-7243.

Make a Payment

Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover). You may use any of the following options to pay your balance:

  • Online: Via MyChart.
  • By mail: Complete and return the payment coupon attached to your statement.
  • By phone: Call 1-415-925-7070.

Contact Us

Medical Network Offices Billing & Insurance

For answers to billing questions at one of our MarinHealth Medical Network (provider) Offices, please call: 1-800-565-6049, between 9:00 am - 4:00 pm, PST.